Helpdesk Support Technician

Overview

The person in this role will perform all work related to IT helpdesk tickets. All tickets opened related to helpdesk activities will be closed by the person in this role. Duties include but are not limited to

PRIMARY RESPONSIBILITIES:

  • Monitor helpdesk queue – either in Spiceworks or SCCM.
  • Ensure helpdesk tickets are closed as quickly as possible after being opened.
  • Process requests from manager in a timely manner.

ADDITIONAL RESPONSIBILITIES:

  • Help with office moves and installations as needed.
  • Contribute new ideas to improve current processes.
  • Help with warehouse functions when extra hands are needed.

REQUIREMENTS:

  • Proficiency with Microsoft Office suite
  • Strong analytical skills
  • Ability to communicate across departments

Apply

Apply by emailing your resume and cover letter to employment@voxtechnologies.com. Please include the position you are applying for in the subject line.